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KJC prides itself on the % of clients attained purely by word of mouth.  It’s true, every one of my current clients is somehow connected to another one, and when they had an issue, they were told to pick up the phone and contact KJC. 

My name is Kelli Crockard and I set up KJC following a role as Head of HR & Development for an Insurance Call Centre.  My frustration was that whilst there were many large organisations you could subscribe to for help and advice (at a cost!), none of them really...